FAQ

Frequently Asked Questions

We’re here to keep things simple, clear, and stress-free. Below you’ll find answers to the most common questions. Still need help? Just email us — we’ve got your back.

How can I contact Snouty?

Our friendly customer support team is always happy to help.
Reach us anytime at robinloginsetup@gmail.com

Do you ship worldwide?

Absolutely. We deliver to pet lovers and furry companions around the globe.

Where do you ship from?

We work with trusted logistics partners to ensure fast, secure, and reliable delivery worldwide.
Our fulfillment network is optimized for global shipping — no matter where you are, we’ve got your pet’s back.

Can I change or cancel my order?

Yes—if you’re quick!
We process orders fast, so please request any changes or cancellations within 12 hours of placing your order.
After that, the order will already be in motion, but no worries—you can still return it for a full refund after delivery.

What payment methods do you accept?

We accept a wide range of secure payment options, including:

  • VISA, Mastercard, American Express

  • UnionPay, Bancontact, iDEAL

  • Shop Pay, Apple Pay, Google Pay

Whichever works best for you — we’ve got it covered.

When will my order be processed?

We process orders Monday to Friday (excluding holidays).
Please allow 1–3 business days for processing, with shipping following immediately after.
Orders placed during peak times (sales, holidays) may take a little longer.

How long does shipping take?

Our average delivery time is 2–4 weeks, depending on your location.
High demand or customs delays may extend this slightly—we appreciate your patience!

What if I don’t receive my order?

If your order hasn’t arrived within 30 days of shipping, you’re entitled to a full refund.
Just contact us and we’ll take care of the rest.

Will I be charged customs or import taxes?

Possibly.
Prices on our site are displayed tax-free in USD, so your country may charge customs or import fees upon delivery.
These charges are set by your local customs office and are the responsibility of the buyer.

Need more info? Contact your local customs office directly.

How do I return an item?

Simply email robinloginsetup@gmail.com with your order number and we’ll guide you through the return process.

What if my item is damaged, incorrect, or missing?

Oh no—sorry about that!
Please contact us right away with:

  • Your order number

  • Photos of the item(s)

  • A quick description of the issue

We’ll make it right, fast.

When will I receive my refund?

Refunds are issued to your original payment method within 7–10 business days after we receive your return or process a cancellation.

Haven’t seen it yet? Check with your bank or credit card provider—it can take a few extra days for the refund to show up.

Still need help? Don’t hesitate - reach out and we’ll respond as quickly as possible.